If your charging session has stopped but the session still appears to be active in the Zapmap app and does not end when tapping the "Stop charging" button, this is likely due to a temporary communications issue with the charger.
In this situation, we recommend contacting the charge point operator. You can usually find their contact details on the charger or in the Zapmap app by tapping the location’s marker on the map, tapping 'Info' and scrolling down to the 'Location' heading.
After 24 hours, the session will automatically end. If you need further assistance, please contact our support team, who can end the session for you.
To reassure you, when paying with Zapmap, you'll only ever be charged for the energy received while charging and any other applicable fees, so this issue won't result in any extra charges.