The vast majority of charging cards will arrive within 10 days. However should your card not arrive after 14 days please email our support team.
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Introduction to Zapmap and our app
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FAQs
- What are the key features of Zapmap?
- What coverage does Zapmap have?
- What is live data?
- Which networks are providing live data?
- How can I filter the charge points?
- What filters are available?
- What filters do I unlock with Zapmap Premium?
- Can I save filters?
- How many filters can I save?
- How can I find charge points which are available?
- How can I find charge points that take contactless credit or debit cards?
- What do the Zapmap coloured markers mean?
- How can I deselect filter options?
- Can I 'favourite' a charge point? How do I view my favourites?
- How do I view taxi-only charge points?
- How can I share updates on Zapmap?
- How do I update a device and connector status?
- How do I add a public charge point?
- Can I post a question for other EV drivers?
- How do I upload a picture?
- If I report an issue with the network, will they receive the issue?
- Guides
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FAQs
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Using Your Account
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FAQs
- How do I register with Zapmap?
- How do I update my account details?
- How do I update my email?
- How do I update my account password?
- How do I add an avatar?
- How can I add an EV model to my profile?
- How can I update my contact preferences?
- How do I add my home charge point to Zapmap (applies to the UK only)?
- How do I edit or remove my home charge point on Zapmap?
- How do I add my workplace charge point to Zapmap (applies to the UK only)?
- How do I edit or remove my work charge point on Zapmap?
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FAQs
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Pay with Zapmap
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FAQs
- How can I pay with Zapmap?
- Why should I use a Zapmap charging card?
- Where can I pay with Zapmap?
- How can I get a Zapmap charging card?
- My charging card has not arrived
- How do I add a payment method to pay for charging with Zapmap?
- What is the £30/£60 authorisation hold I see when I pay with Zapmap?
- How do I pay using Zapmap?
- How much does it cost to pay with Zapmap?
- Do I need to be registered to pay with Zapmap?
- What do I do if I have lost or had my Charging card stolen?
- In which countries can I pay with Zapmap?
- How can I see my receipts?
- Guides
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FAQs
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Route Planner
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FAQs
- What is the Route Planner?
- In what countries can I use the Route Planner?
- What are 'Autoroute' and the other routing modes?
- How do I plan a route on Zapmap?
- Can I plan a route without an EV model?
- Can I save my route plan and view and/or edit it later?
- How many routes can I save?
- Can I delete my route plan?
- The route I expected has not been suggested: what should I do?
- What if I don't need to stop for a charge on my journey?
- Can I see more charge point location details?
- Guides
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FAQs
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Premium Subscriptions
- FAQs
- Guides
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In-car Support with Android Auto and Apple Carplay
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FAQs
- What are Apple CarPlay and Android Auto?
- What are the benefits of using Apple CarPlay or Android Auto with Zapmap?
- How do I get access to Zapmap on Apple CarPlay or Android Auto?
- What is the difference between Zapmap on the mobile app and in-car (Apple CarPlay or Android Auto)?
- How do I use Apple CarPlay now that I'm subscribed?
- How do I use Android Auto now that I'm subscribed?
- Guides
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FAQs
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Electric Vehicles and Charging
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FAQs
- What is an electric vehicle?
- Do EVs drive differently to conventional vehicles?
- How far can a typical EV travel on a single charge?
- How do I know an electric car is right for me?
- How can I get more range out of my EV?
- Are EVs really more environmentally friendly?
- Are EVs as safe to drive as other vehicles?
- How much does a journey in an EV cost?
- How much does it cost to tax an EV in the UK?
- How do I charge my EV?
- How do I charge an EV on public networks?
- How much does it cost to charge an EV on public points?
- How much does it cost to charge an EV at home?
- Where can I charge my EV?
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Guides
- An introduction to the basics of electric vehicles
- Electric vehicle benefits
- An introduction to buying an electric vehicle
- A new user guide to EV charging
- Understand the costs of charging
- Learn about charging speeds and connector types
- How to pay for EV charging
- Quick tips for charging from Zapmap users
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FAQs
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Charging Abroad
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FAQs
- In which countries do you operate?
- Why can't I see all charging points abroad?
- How do I pay for charging in mainland Europe?
- Can I pay with Zapmap abroad?
- Why can't I see the pricing information for all of the charge points abroad?
- Can I use the Zapmap route planner abroad?
- Can I charge my vehicle if I am staying in a private residence in mainland Europe?
- What else should I consider when I am driving in mainland Europe?
- How far can a typical EV travel on a single charge in mainland Europe?
- Guides
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FAQs