The vast majority of charging cards will arrive within 10 days. However, should your card not arrive after 14 days, please contact our support team.
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Introduction to Zapmap
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FAQs
- What are the key features of Zapmap?
- What coverage does Zapmap have?
- What is live data?
- Which networks are providing live data?
- How can I filter the EV chargers?
- What filters are available?
- What filters do I unlock with Zapmap Premium?
- How can I save and remove filters?
- How many filters can I save?
- How can I find available EV chargers?
- How can I find charging locations that take contactless credit or debit cards?
- What do the map marker colours mean?
- How can I deselect filter options?
- Can I 'favourite' a charging location? How do I view my favourites?
- How can I check in and share updates on Zapmap?
- How can I suggest an update to a charging location?
- How do I add a public EV charger?
- Can I post a question for other EV drivers?
- How do I add a photo to a charging location?
- If I report an issue with the network, will they receive the issue?
- How can I suggest new app features or improvements?
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FAQs
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Using your account
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FAQs
- How do I register with Zapmap?
- How do I update my account details?
- How do I update my email?
- How do I update my account password?
- How do I add an avatar?
- How can I add an EV model to my profile?
- How can I update my contact preferences?
- How do I add my home charger to Zapmap (applies to the UK only)?
- How do I edit or remove my home charger on Zapmap?
- How do I add my workplace charger to Zapmap (applies to the UK only)?
- How do I edit or remove my workplace charger on Zapmap?
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FAQs
- Premium subscriptions
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Pay with our charging card or app
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FAQs
- How can I pay with Zapmap?
- What are the benefits of the charging card?
- Where can I pay with Zapmap?
- How can I get a Zapmap charging card?
- How do I add a payment method to pay for charging with Zapmap?
- What is the £30/£60 charge for when I pay?
- How much does it cost to pay with Zapmap?
- Do I need to be registered to pay with Zapmap?
- In which countries can I pay with Zapmap?
- How can I see my receipts?
- What is the running total shown on screen when I'm charging?
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FAQs
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Troubleshooting
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FAQs
- What should I do if the charging session doesn't start?
- The cable won't disconnect but charging has stopped
- Why does my statement still show a £30/60 charge?
- Why am I not seeing some expected EV chargers?
- My charging card has not arrived
- My charging card has been lost or stolen
- My charging card isn't working
- I can't change my email
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FAQs
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Route planner
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FAQs
- What is the Route Planner?
- In what countries can I use the Route Planner?
- What are 'Autoroute' and the other routing modes?
- How do I plan a route on Zapmap?
- Can I plan a route without an EV model?
- Can I save my route plan and view and/or edit it later?
- How many routes can I save?
- Can I delete my route plan?
- The route I expected has not been suggested: what should I do?
- What if I don't need to stop for a charge on my journey?
- Can I see more charging location details?
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FAQs
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Android Auto and Apple Carplay
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FAQs
- What are Apple CarPlay and Android Auto?
- What are the benefits of using Apple CarPlay or Android Auto with Zapmap?
- How do I get access to Zapmap on Apple CarPlay or Android Auto?
- What is the difference between Zapmap on the mobile app and in-car (Apple CarPlay or Android Auto)?
- How do I use Apple CarPlay now that I'm subscribed?
- How do I use Android Auto now that I'm subscribed?
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FAQs
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Charging abroad
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FAQs
- In which countries do you operate?
- How do I pay for charging in mainland Europe?
- Can I pay with Zapmap abroad?
- Why can't I see the pricing information for all of the EV chargers abroad?
- Can I use the Zapmap Route Planner abroad?
- Can I charge my vehicle if I am staying in a private residence in mainland Europe?
- What else should I consider when I am driving in mainland Europe?
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FAQs
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Electric vehicle charging
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FAQs
- How far can a typical EV travel on a single charge?
- Are EVs as safe to drive as other vehicles?
- How much does a journey in an EV cost?
- How do I charge an EV on the public network?
- How do I decide where to charge an EV on public networks?
- How much does it cost to charge my EV on the public network?
- How much does it cost to charge an EV at home?
- Where can I charge my EV?
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FAQs