You can change or update your account details, display name or avatar by tapping into the “Profile” option under the “Account” heading in the app Settings menu.
Please email our support team if you need to change your email address.
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Introduction to Zapmap and our app
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FAQs
- What are the key features of Zapmap?
- What coverage does Zapmap have?
- What is live data?
- Which networks are providing live data?
- How can I filter the charge points?
- What filters are available?
- What filters do I unlock with Zapmap Premium?
- Can I save filters?
- How many filters can I save?
- How can I find charge points which are available?
- How can I find charge points that take contactless credit or debit cards?
- What do the Zapmap coloured markers mean?
- How can I deselect filter options?
- Can I 'favourite' a charge point? How do I view my favourites?
- How do I view taxi-only charge points?
- How can I share updates on Zapmap?
- How do I update a device and connector status?
- How do I add a public charge point?
- Can I post a question for other EV drivers?
- How do I upload a picture?
- If I report an issue with the network, will they receive the issue?
- Guides
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FAQs
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Using Your Account
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FAQs
- How do I register with Zapmap?
- How do I update my account details?
- How do I update my email?
- How do I update my account password?
- How do I add an avatar?
- How can I add an EV model to my profile?
- How can I update my contact preferences?
- How do I add my home charge point to Zapmap (applies to the UK only)?
- How do I edit or remove my home charge point on Zapmap?
- How do I add my workplace charge point to Zapmap (applies to the UK only)?
- How do I edit or remove my work charge point on Zapmap?
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FAQs
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Pay with Zapmap
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FAQs
- How can I pay with Zapmap?
- Why should I use a Zapmap charging card?
- Where can I pay with Zapmap?
- How can I get a Zapmap charging card?
- My charging card has not arrived
- How do I add a payment method to pay for charging with Zapmap?
- What is the £30/£60 authorisation hold I see when I pay with Zapmap?
- How do I pay using Zapmap?
- How much does it cost to pay with Zapmap?
- Do I need to be registered to pay with Zapmap?
- What do I do if I have lost or had my Charging card stolen?
- In which countries can I pay with Zapmap?
- How can I see my receipts?
- Guides
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FAQs
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Route Planner
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FAQs
- What is the Route Planner?
- In what countries can I use the Route Planner?
- What are 'Autoroute' and the other routing modes?
- How do I plan a route on Zapmap?
- Can I plan a route without an EV model?
- Can I save my route plan and view and/or edit it later?
- How many routes can I save?
- Can I delete my route plan?
- The route I expected has not been suggested: what should I do?
- What if I don't need to stop for a charge on my journey?
- Can I see more charge point location details?
- Guides
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FAQs
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Premium Subscriptions
- FAQs
- Guides
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In-car Support with Android Auto and Apple Carplay
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FAQs
- What are Apple CarPlay and Android Auto?
- What are the benefits of using Apple CarPlay or Android Auto with Zapmap?
- How do I get access to Zapmap on Apple CarPlay or Android Auto?
- What is the difference between Zapmap on the mobile app and in-car (Apple CarPlay or Android Auto)?
- How do I use Apple CarPlay now that I'm subscribed?
- How do I use Android Auto now that I'm subscribed?
- Guides
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FAQs
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Electric Vehicles and Charging
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FAQs
- What is an electric vehicle?
- Do EVs drive differently to conventional vehicles?
- How far can a typical EV travel on a single charge?
- How do I know an electric car is right for me?
- How can I get more range out of my EV?
- Are EVs really more environmentally friendly?
- Are EVs as safe to drive as other vehicles?
- How much does a journey in an EV cost?
- How much does it cost to tax an EV in the UK?
- How do I charge my EV?
- How do I charge an EV on public networks?
- How much does it cost to charge an EV on public points?
- How much does it cost to charge an EV at home?
- Where can I charge my EV?
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Guides
- An introduction to the basics of electric vehicles
- Electric vehicle benefits
- An introduction to buying an electric vehicle
- A new user guide to EV charging
- Understand the costs of charging
- Learn about charging speeds and connector types
- How to pay for EV charging
- Quick tips for charging from Zapmap users
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FAQs
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Charging Abroad
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FAQs
- In which countries do you operate?
- Why can't I see all charging points abroad?
- How do I pay for charging in mainland Europe?
- Can I pay with Zapmap abroad?
- Why can't I see the pricing information for all of the charge points abroad?
- Can I use the Zapmap route planner abroad?
- Can I charge my vehicle if I am staying in a private residence in mainland Europe?
- What else should I consider when I am driving in mainland Europe?
- How far can a typical EV travel on a single charge in mainland Europe?
- Guides
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FAQs